Professional Experience

• Reviewing reports of trauma to identify opportunities for victim services or legal intervention
• Using Microsoft Excel to generate KPI reports and identify gaps in service
• Collaborating with fiduciaries to ensure quality of service for clients under the age of 19

• Multi-tasked in a fast-paced environment to receive clients and visitors and deliver information about the Public Guardian and Trustee
• Worked with Assessment and Investigative services to contact case participants
• Received and categorized mail and office correspondence
• Collaborated with Case Managers to perform ad hoc administrative duties

• Key Achievement: Increased followers by 86%, engagement by 186%

• Designed a comprehensive content strategy for the UVic Business Co-op and Career LinkedIn page that resulted in an 86% increase in followership and 186% increase in engagement over the previous term
• Planned and emceed the 2023 "Next Stop Co-op" event, which was attended by over thirty Bachelor of Commerce students

• Wrote and designed a detailed strategic plan and tactical plan, which will guide the governance of the organization for the next four years
• Worked closely with the Executive Director and Board President to write and update job and committee descriptions for the board
• Designed and implemented a new information management system through SharePoint

• Official photographer for Carr House's first annual pet parade featuring special guest The Honourable Janet Austin, Lieutenant Governor of British Columbia
• Edited short film for Victoria's Poet Laureate, John Barton, on behalf of the City of Victoria and Carr House
• Video published on City of Victoria website

• Project managed three paid consultation projects for local businesses
• Mentored student consultants to build skills and ensure timely project completion
• Deliverables: Market research and analysis, ads, branding, strategy and partnership packages

• Responsible for budgeting, frequent status reports, equipment procurement, sponsorship solicitation, committee management, contracts, branding, customer support, volunteer coordination, content creation, and marketing

• Provided full-time interpretation of the historic site, leading guests on private tours and introducing them to the life and work of Emily Carr, the significance of the house, and the indigenous context
• Assessed, documented, and packed object collections
• Re-established online presence and marketing strategy, including website, social media, and local search services
• Designed and built online shop and booking system and redesigned physical gift shop including installing a new POS system
• Conducted regular security and facility checks

• Supported experienced workers in construction and repair work through reliable completion of labour intensive and time consuming tasks

• Stocked inventory and provided friendly customer service in a fast-paced environment

• Delivered newspapers twice weekly for two routes

Commerce student representative in the UVic Senate. Serving on UVic Senate Committee on Appeals.

• Worked with board and community stakeholders to directly supervise executive director, oversee major projects and changes, make decisions on human resources, finances, programs, and strategic planning in general, committee and executive meetings
• Filled in for the board president when necessary
• Participated in the creation of a four-year strategic plan
• Member on the committee for wage grid adjustment